Who we are

Our website address is https://denfo.co.za

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics / Statistics

We do not collect personal data or store information based on users. You should know that our statistics doesn’t collect, store or send any personal data of our website’s visitors.

Who we share your data with

We do not sell your personal information to third parties for their marketing or any other purposes.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What data breach procedures we have in place

We have put in place administrative, technical, and physical safeguards to protect your personal information and prevent the loss, damage, or unauthorised access to or disclosure of your information. These security safeguards are based on generally accepted information security practices and procedures which apply to our platforms, products and services we provide. We regularly check that these safeguards are correctly implemented and continually updated in response to new risks or any identified deficiencies.

Any information you submit to us through the internet is at your own risk. Once we receive your personal information, our security safeguards apply.

If we outsource any services to a third party that requires the collection or use of your personal information, we put in place contracts that require these companies or people to respect the security of your personal information, treat it in accordance with the law, and collect and use it only for the purposes authorised by us.

At the request of the Customer, Denfo has installed Equipment to provide Cable Services. In consideration of the installation and provision of Cable Services, Customer and Denfo agree as follows:

Equipment

-Ownership of Equipment. For purpose of this Agreement, “Equipment” includes all Equipment installed in or on Customer’s premises by Denfo including,without limitation, converter, wiring, decoders,modems,terminals, remote controls.

The Equipment shall remain the sole and exclusive property of Denfo, unless otherwise specified in writing by Denfo or as provided by the FCC’s inside wiring regulations.

-Tampering/Misuses. Customers shall not alter, misuse, abuse, appropriate, remove, repair, or in any manner tamper with the Equipment.

Nor shall the Customer remove from the equipment any markings or labels affixed therefore indicating Denfo ownership of the Equipment. Equipment cannot be removed from the Customer’s premises and used in another location without Denfo prior express permission.

-Outlets. Customers shall not disturb, alter, or remove outlets or any other Equipment and will safeguard such outlets and equipment from damage and will not permit anyone other than a Denfo representative to perform any work on the outlet or other Equipment.

Any additional outlets that do not meet Denfo wiring specifications will be rewired by Denfo ; and Customers will be charged an installation fee for the additional outlet.

-Damage, Lost or Stolen. Customer is responsible for the safekeeping of all Equipment placed in or on Customer’s premises.

In the event that the Equipment is destroyed, damaged, lost or stolen while in customer’s possession, Customer shall be liable for the cost of repair or replacement of the Equipment.

-Termination of Services. Upon termination of services for any reason, Customer’s right to possession of Equipment shall likewise cease and terminate. Customer agrees to immediately return all Equipment in the operating condition as when received (reasonable wear and tear accepted) directly to Denfo or a representative thereof except as may otherwise be required by FCC’s inside wiring regulations.

If Customer fails to return Equipment, Customer agrees to pay Denfo the sum of up to R125.00 for each non-addressable converter, R80.00 for each addressable Modem, R5000.00 for each addressable converter, and R250.00 for each remote control unit, and the replacement cost (without deduction for depreciation, wear and tear or physical condition) for any other item of Equipment that is not returned. In the event that Customer fails or refuses to promptly return the Equipment, Denfo may enter premises where the Equipment may be located for the purpose of discontinuing cable service and/or removing said Equipment.Services, Rate and Charges

-Installation Charges. All installs are subject to standard install rates per service requested. Promotional discounts for installation charges require a minimum 90 day service commitment per service installed. Regular installation charges will be applied to account for early termination of any discounted service installation.For standard installations we will utilize current wiring which does not include additional special wiring,repair of outlets or other special procedures for which additional charges apply.

-Promotions. If customer is disconnected at any point during their promotional period, charges for reconnection, service and equipment will be billed at standard rates.

-Payment. Customer agrees to pay for all services provided to Customer including charges for installation, Equipment, services provided on a per-channel or per-program basis, any other services provided and all applicable local,state or federal fees and taxes. Charged are billed in advance and are due upon receipt of bill or by date specified on the billing statement for each period.

-Charges InService and Charges. Customer understands and agrees that from time to time: Denfo may change or delete its services, and may change its service and other charges. Denfo will give reasonable prior notice of increases or other changes in its charges in conformity with applicable law. Customer further understands and agrees that, without liability to Denfo, that content, programs and/or formats of the services may be discontinued, modified or changed by the owners of such services at any time without prior notice to the Customer. Customer acknowledges that Denfo cannot control the lawful “blacking out” of certain events or programs, and Denfo has no responsibility therefore.

-Late Charges. Customer understands Denfo may impose an administrative late fee for each month’s charges not paid when due.

-Other Charges. If Customer pays the cable bill to field collection representative, a collection field fee will be charged to Customers. If service is disconnected, Denfo may impose a reconnect charge and/or security deposit, in addition to any outstanding balance, including late charge, before service is restored. If Customer’s check is returned for insufficient funds, Denfo may impose a service charge of R30.00. If Customer has not paid amounts due hereunder within 30 days of the due date therefore, and it is reasonably necessary for Denfo to use the services of a collection agency and/or attorney to collect said amounts due, the Customer agrees to pay Denfo in addition to other amounts due, all reasonable agency and attorneys fees that are incurred by Denfo including with limitation, court costs. If a voluntary or involuntary petition in bankruptcy is filed against Customer, Denfo may require a reasonable security deposit to continue service.

-Internet Usage –Any member exceeding the total (upload/download) acceptable bandwidth per month for the packages listed below will be subject to additional fees of R10 per 50GB of overage: Internet Lite –200GB/Month, High Speed Internet 1000GB/Monthand Enhanced Internet –1500 GB/Month.

-Transfer of Account or Change of Residence. Customers may not assign or transfer its obligations or right contemplated by this agreement without the express written consent of Denfo unless consent is granted;all accounts must be closed and reopened under the name of a new customer for issuance of a new account number.

-Theft of Service. The receipt of services without proper payment to Denfo is a crime. Customer understands that the law prohibits; 1) theft or unauthorized reception of cable programming; 2) assisting theft or unauthorized reception of cable programming(including the manufacturing or sale of equipment intended for such unauthorized use);and 3) willful damage, alteration or destruction of Equipment. Customers can be subject to both civil and criminal penalties for such conduct.

Operation, Maintenance and Repair

-Service and Repairs. Denfo undertakes reasonable efforts to maintain the system and respond to service calls in a timely manner. Denfo will repair damage to Equipment, or interruption of service, due to reasonable wear and tear or technical malfunction. Physical damage to Equipment caused by Customer’s intentional or negligent misuse is the sole responsibility of Customer who shall pay Denfo its then current rate for the cost of repair or replacement.

-Access on Premises. Denfo may enter into, upon and over Customer’s premises periodically during the term of this agreement to install, connect, inspect, maintain, repair or alter its outlets and Equipment. To the extent the same is consistent with Customer’s ownership of the premises. Customer grants Denfo a temporary and permanent easement to construct, install, maintain, and/or replace cable television transmission lines and all other Equipment necessary in connection with the provision of cable television services.

-Customer as Renter. In the event Customer is not the owner of the premises upon which Denfo outlet and Equipment are to be installed,Customer warrants to Denfo that he has obtained the consent of the owner of the premises for Denfo to make installation and maintenance contemplated by this agreement. If Customer is not the owner of such premises Customer agrees to indemnify and hold Denfo harmless from and against any claims of the owner arising out of the performance of this agreement.

-Customer’s Equipment. Denfo shall not have any responsibility for the operation, maintenance or repair of any customer equipment, including but not limited to television, VCR’s audio receiver and other devices. Without limiting the foregoing,Denfo shall have no liability for lightning damage to any such customer equipment. Customers shall not connect more than one television and/ or stereo receiver to an outlet without notifying Denfo of the connection.

-Service Interruptions. In the event of complete failure of service for 72 consecutive hours or more,Customer is entitled to a prorated credit upon request. In the event of an outage during a live or special pay-per-view event ordered by Customer, upon request,Customer is entitled to a pro rate adjustment of the event fee based upon the number of minutes ofthe outage. To qualify for an adjustment, Customer must request a credit within thirty (30) days of the failure. Denfo shall assume no liability for interruption of cable service or alterations on programming due to circumstances beyond its control, including without limitation, acts of God, natural disaster, fire civil disturbance, strike or weather.

Termination:

-Termination by Customer. A customer must provide Denfo with at least 7 days advance notification to terminate service. A customer may initiate service termination by either a) notifying Denfo business office or a representative thereof, during normal business hours and scheduling a physical disconnection of service and equipment recovery, or b) by directly and personally surrendering all rented equipment to a Denfo office. Account holders are liable for all services rendered by Denfo up to the time the account has been deactivated and for Denfo equipment until it is returned.

-Termination by Denfo Acceptance of service implies acceptance of the terms and condition herein. Denfo specifically reserves the right to suspend or terminate service for the breach of any of the policies, terms and conditions of this Agreement. It is mutually agreed and understood that should any provision of this Agreement be ruled invalid by a competent jurisdiction, all remaining provisions shall remain in full force and effect as if judicially declared invalid provision were originally deleted herefrom.

-Limitation of Liability. Denfo shall not be liable for any substitution, discontinuation or modification of any programming.-Amendment. Denfo may amend the terms and condition of the agreement upon reasonable prior written notifications to Customer.-Notifications.Customer acknowledges receipt of a Privacy Notification as required by the Cable Communications Policy Act of 1984.Denfo will provide a new notice each year as required by law. No Representations, statements or warranty, other than specifically set forth in the Agreement, shall be binding upon Denfo The Customer accepts the terms and conditions as stated on both sides of this order. The same is also acknowledged by Customer to constitute the entire agreement between the Customer and Denfo No undertaking,representation or warranty made by any agent or representative of Denfo in connection with the installation, maintenance or providing of Denfo services shall be binding on Denfo unless expressly included herein. The Customer also acknowledges that all the work has been completed in a satisfactory manner. 

You can reach us by:

Telephone 082 653 0946

Address 985 Bloedhond St, Garsfontein, Pretoria, 0042

Email Address: info@denfo.co.za